Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position Summary
PRAXIS S-10 is seeking a qualified HVAC Operations Manager to assist in mentoring, guiding, and supporting independent contractors in achieving operational excellence. This role blends hands-on operational leadership with strategic mentoring — ensuring contractors run efficient, profitable businesses while building strong teams and sustainable systems. The HVAC Operations Manager will play a pivotal role in helping members improve processes, control expenses, strengthen safety compliance, and drive performance across all aspects of their business.
PRAXIS S-10 is seeking a qualified HVAC Operations Manager to assist in mentoring, guiding, and supporting independent contractors in achieving operational excellence. This role blends hands-on operational leadership with strategic mentoring — ensuring contractors run efficient, profitable businesses while building strong teams and sustainable systems. The HVAC Operations Manager will play a pivotal role in helping members improve processes, control expenses, strengthen safety compliance, and drive performance across all aspects of their business.
Responsibilities
- Create and foster a “care” culture throughout the organization.
- Oversee expenses, including labor costs, inventory, and fleet management.
- Manage facilities, vehicle inspections, maintenance, and repairs to safeguard company assets.
- Ensure best practices in inventory management, including proper consumption, safeguarding of materials, and overall control of company assets.
- Coordinate with other departments and branches to meet job objectives effectively and efficiently.
- Oversee OSHA safety compliance, employee training, and corrective action when needed.
- Conduct incident investigations and implement solutions to prevent recurrence.
- Evaluate work schedules to balance customer needs, technician workload, and growth potential.
- Maintain compliance with licensing, codes, and permits.
- Recruit, hire, and manage service staff, including performance management, training, and discipline.
- Coach and develop staff through feedback, ongoing technical training, and communication skill-building.
- Conduct weekly meetings and assign work to maximize productivity.
- Review service tickets to ensure adherence to procedural standards.
- Perform job site surveys, evaluations, and technician ride-alongs.
- Support dispatch to ensure accurate technician assignment, arrival, and completion times.
- Review customer satisfaction daily and resolve issues the same day.
- Participate in company-sponsored training classes.
- Perform other duties as assigned.
Position Requirements
- High School Diploma or GED required; Associate Degree preferred.
- EPA certification required where applicable; NATE certification preferred.
- Minimum five years of verifiable managerial, technical, or sales experience in residential service operations (preferred but not required).
- Knowledge of HVAC industry service requirements for residential and light commercial.
- Proven track record of meeting and exceeding objectives.
- Strong analytical, organizational, and follow-through skills.
- Knowledge of local codes and permitting requirements.
- Ability to lead effectively through recruitment, training, and motivation.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Computer proficiency with Microsoft Office, Excel, PowerPoint, and Outlook.
- Valid driver’s license and insurable by company carrier.
Physical Requirements
- Occasionally lift up to 50 pounds; maneuver heavier items with assistance.
- Ability to work in outdoor conditions with extreme temperature variations.
- Comfortable climbing ladders, navigating tight spaces (attics, crawlspaces), and standing or bending for extended periods.
- Ability to work under stressful conditions, including customer confrontations.
- Normal visual acuity for close, distance, and peripheral vision.
- Willingness to work outside normal schedule if required.
Position-Specific Standards
- Maintain a courteous demeanor with customers and associates at all times.
- Present a professional image by wearing company-approved apparel.
- Uphold all standards of performance and ethics.
- Follow all safety policies and procedures.
- Maintain confidentiality on all private, sensitive, and proprietary business matters.
Compensation: $80,000.00 - $160,000.00 per year
PRAXIS S-10
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